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Please enter your question in the message area below then press the send button.
The more details you provide the more precise our answer can be.
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Do you have access to the account's email address?
Solution:
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A copy of your current account setting will be immediately emailed to the account's email address.
If, after a few minutes, you do not appear to have received it please check your spam folder.
Did this fix the problem?
Yes
No
Please enter any additional information in the message area below, then press the send button to contact our staff.
Please enter any additional information in the message area below, then press the send button to contact our staff.
Please enter any additional information in the message area below, then press the send button to contact our staff.
To diagnose this type of problem we need to have a specific example to look at. We need to know two things:
- The address of a page that is not in the index, and
- How a visitor to your site gets to that page from your home page without using search
Note that
both pieces of information are required in order to determine the problem.
(You can see a list of the documents included in the index by using the "view log list" option on the "reports" page to view the
most recent indexing log. The list is at the very end of the log.)
Please enter that information —and any additional details— in the message area below, then press the send button to contact our staff.
Please enter any additional details in the message area below, then press the send button to contact our staff.
Please enter the address of the specific page with the problem —and any additional details— in the message area below, then press the send button to contact our staff.
Did you receive an email specifically indicating that your account's limit was reached?
Yes
No
Often accounts that hit the page limit are not set up correctly.
Before sending your free upgrade request please review the results at the end of your indexing log (use the "view log list" option on the "reports" page after you log in)
and also see the FAQ titled
Too Many Pages Indexed.
Did that fix the issue?
Yes
No
Please paste the email you received into the message area below, then press the send button to contact our staff.
If you did not receive that email then you did not hit your account's limit.
If you are expecting a higher page count or cannot find things that should be in the index
please see the FAQ titled Too Few Pages Indexed.
Did that fix the problem?
Yes
No
To diagnose this type of problem we need to have a specific example to look at. We need to know two things:
- The address of a page that is not in the index, and
- How a visitor to your site gets to that page from your home page without using search
Note that
both pieces of information are required in order to determine the problem.
(You can see a list of the documents included in the index by using the "view log list" option on the "reports" page to view the
most recent indexing log. The list is at the very end of the log.)
Please enter that information —and any additional details— in the message area below, then press the send button to contact our staff.
Please enter the specific details of your question or issue in the message box below, then press the send button to contact our staff.
Please enter your message in the message area below then press the send button.
The more details you provide the more precise our answer can be.
Please enter your message in the message area below then press the send button.
The more details you provide the more precise our answer can be.
Please enter your message in the message area below then press the send button.
The more details you provide the more precise our answer can be.
Please select one of the following:
Do you have access to the account's email address?
Solution:
Use
this page
A copy of your current account setting will be immediately emailed to the account's email address.
If, after a few minutes, you do not appear to have received it please check your spam folder.
Did this fix the problem?
Yes
No
Please enter any additional information in the message area below, then press the send button to contact our staff.
Please enter any additional information in the message area below, then press the send button to contact our staff.
Please enter any additional information in the message area below, then press the send button to contact our staff.
To diagnose this type of problem we need to have a specific example to look at. We need to know two things:
- The address of a page that is not in the index, and
- How a visitor to your site gets to that page from your home page without using search
Note that
both pieces of information are required in order to determine the problem.
(You can see a list of the documents included in the index by using the "view log list" option on the "reports" page to view the
most recent indexing log. The list is at the very end of the log.)
Please enter that information —and any additional details— in the message area below, then press the send button to contact our staff.
Please enter any additional details in the message area below, then press the send button to contact our staff.
Please enter the address of the specific page with the problem —and any additional details— in the message area below, then press the send button to contact our staff.
Please enter the specific details of your question or issue in the message box below, then press the send button to contact our staff.
